Luxury Account Manager - Valet Operations - Ritz Carlton San Francisco

Account Manager

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client, or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest satisfaction, and client satisfaction objectives.

Job Summary

The Account Manager directly oversees one Tier 3 Towne Park luxury hospitality account and is responsible for account performance for financial, guest satisfaction, and client satisfaction objectives.

Duties and Responsibilities

• Financial and Business Systems Management
• Human Resources
• Service Management
• Client Relations Management
• Systems and Standards
• Safety and Risk Management
• Sales Responsibilities

Knowledge, Skills and Abilities

Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines

Demonstrated work ethic, drive, energy, and persistence to achieve goals

Ability to maintain stability, dependability, and professionalism when faced with changing and difficult situations

Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

Written and verbal communication skills to effectively address all levels within the organization

Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications

Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

Qualifications

Associate's degree preferred and a minimum of two (2) years of related experience and / or training; OR equivalent combination of education and / or experience

Knowledge of general business practices including accounting, human resources, and customer service

Must be able to drive manual transmission

Must have and maintain a valid driver's license and clean driving record

For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be able to lift and / or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances

Working extended hours, including evenings and weekends are required.

Travel of up to 10% may be required.

Acknowledgement and Acceptance

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.