Utility House Attendant

Utility House Attendant

The Utility House Attendant is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Responsibilities

Fundamental Requirements :

• Use proper two-way radio etiquette when communicating with other employees.
• Use provided hotel software system (i.e. HotSOS) to properly track work assignments and guest requests.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for "Lost and Found" according to Highgate Hotel Standards.
• At the end of the shift, turn in all keys, assignment sheets, and communication devices to the Housekeeping Office.
• Report maintenance issues to Housekeeping Clerk, Supervisor, or Manager.
• Be familiar with Highgate Hotel guestroom cleaning procedures and be able to assist as needed.
• Deliver clean linen to assigned sections, if necessary.
• Pick up and deliver linen.
• Pick up and dispose of trash.
• Before leaving, collect all trash from the service landings and take to / dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Deliver and stock supplies and amenities and maintain proper inventories.
• Ensure properly chemical usage.
• Keep hallways, public areas and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.

Qualifications

Education & Experience :

Physical requirements :

General Requirements :