Incentive System Support Analyst

Job Description

The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ensures accurate and efficient administration of incentive compensation processes, data integrity, and system functionality. The role involves technical expertise, strong analytical skills, and proactive collaboration with business partners to maintain and enhance SPM systems and processes. This role is an entry level position for the administration of the Varicent ICM and has potential for advancement to an ICM Administrator level.

Key Responsibilities :

• Data Management & Validation

Perform daily data validation and troubleshoot file load errors.

Administer and monitor established processes supporting incentive plan operations, including :

Payee and hierarchy maintenance

Support ICM team role in SPM initiatives, including data migration to the data lake.

Create and maintain documentation for internal procedures, audit routines, and colleague readiness.

Act as first-line contact for incoming questions and issues; manage ServiceNow tickets.

Represent the team in partnership routines and cross-functional initiatives.

Required Skills & Experience :

Preferred Skills & Experience :

Education & Certifications :

Role is FINRA associated.

Hours & Work Schedule

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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