Part-Time Support Specialist

Part-time Support Specialist About Sandy Hook Promise   Sandy Hook Promise  (SHP) envisions a future where all children are free from school shootings and other acts of violence.

As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities.

Creators of the lifesaving, evidence informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help.

SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.        SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.      Commitment to Belonging, Community, Engagement, and Respect      SHP  strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect.  We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging.  SHP encourages individuals who share our commitment to these core values and to our mission to apply.    About the Role The main responsibility will be to provide technical support to SHP’s virtual training sessions and assisting on data tracking for projects.

Hours are flexible and may vary between 5 and 20 hours per week, with no guaranteed minimum.

Hours typically align with school business hours.

Job Responsibilities Running Zoom integration tests to enable access for Virtual Trainings on days of presentations.

Data tracking on Excel, and synching into Salesforce Assist with roll-out of future projects, providing input, conducting research relating to the project.

Assist with internal trainings, launching live polls during training, and tracking data into Excel at the conclusion.

Running Support for monthly All Staff Meeting.

Helping trainers test the video and audio before each training session.

Answering technical support questions in chat if students / teachers cannot hear or see the presenter.

Providing a run-of-show introduction for the trainer and material.

Work and collaborate with teammates from across the organization as necessary.

Have a basic understanding of data literacy and willingness to use and refer to data.

Performs other duties as required.

Desired Skills and Experiences Basic understanding of Salesforce.

Experience working with Excel.

Experience with Zoom, MS Teams, Google Meets and generally how virtual meeting tools function.

Tech support experience of non-technical users, preferably in the use and administration of virtual meeting platforms.

Experience owning of run-of-show for virtual events.

Salary and Benefits Hourly Compensation :

• $25.00 Hours are flexible and may vary between 5 and 20 hours per week, with no guaranteed minimum.
• Hours typically align with school business hours.
• Employer Paid Employee Assistance Program.
• Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions.
• We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $20, and monthly cell phone reimbursement up to $25.
• Equal Opportunity Employment   SHP is proud to be an equal opportunity employer.

We strive to be an employer of choice :