Passenger Service AgentWFS • Chicago, Illinois, US
Passenger Service Agent
WFS • Chicago, Illinois, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionHigh school diploma or GED equivalent At least 1 year of experience in customer service or related field Ability to work varied shifts, including weekends, holidays, and nights Strong verbal and written communication skills Ability to lift and handle baggage weighing up to 50 lbs Basic computer proficiency, including the ability to input data and use relevant software Stay up to date on recurrent training as assigned Ability to obtain and maintain airport security badge Ability to keep up with recurrent training in a timely manner Ability to read, write, and speak the English language Previous experience in an airport, airline, or logistics environment Knowledge of ticketing, reservations, and fare calculation systems Experience handling lost and found procedures or baggage claims Strong organizational skills and attention to detail Familiarity with airport regulations and procedures Knowledge of international shipping and airfreight documentation Proficiency in a second language for assisting international travelers Strong conflict resolution and problem-solving abilities Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs Frequent standing, walking, and moving throughout the airport terminal or warehouse Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow Manual dexterity required for handling documents, operating computers, and using two-way radios Ability to remain on your feet for extended periods (up to 8 hours or more during shifts) Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins Ability to work in a noisy environment, such as near aircraft engines and ground support equipment Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Job Summary
As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.
Responsibilities
- Make reservations, issue tickets and itineraries, and compute fares for passengers.
- Handle baggage check-in, collect excess baggage charges, and provide general travel information.
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
- Assist passengers at arrival hall with processing at U.S. Customs
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
- Determine flight close-out times and complete necessary flight documentation for accuracy.
- Handle post-departure procedures, including invalidating tickets and finalizing reports.
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
- Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.
Minimum Requirements
Preferred Skills
Physical Requirements / Working Conditions
Perks & Benefits
serp_jobs.job_alerts.create_a_job
Passenger Service Agent • Chicago, Illinois, US
Job_description.internal_linking.related_jobs
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely.We perform ...serp_jobs.internal_linking.show_more
An exciting opportunity awaits for a United Airlines Customer Service Agent to respond promptly to inquiries and resolve basic issues, follow safety procedures and company policies, and assist with...serp_jobs.internal_linking.show_more
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...serp_jobs.internal_linking.show_more Make an impact in the role of United Airlines Cargo Agent to respond promptly to inquiries and resolve basic issues, gain knowledge of company offerings to better serve clients, and adapt to shifti...serp_jobs.internal_linking.show_more 
Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work with an elite team of highly traine...serp_jobs.internal_linking.show_more
The Hilton Chicago O'Hare Airport hotel is looking for a Part Time Guest Service Agent to join their Front Office team! Located on the grounds of Chicago O'Hare International Airport, with an under...serp_jobs.internal_linking.show_more
Insurance Sales Agent - Customer Service.Requisition Number : INSUR029241.Location : Chicago, IL 60620, USA.Sign-On Bonus Opportunity of up to $1,000 •.
Lucrative incentive sales plans, bonuses and sal...serp_jobs.internal_linking.show_more
Ready to elevate your customer service game At SIXT youll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly youll b...serp_jobs.internal_linking.show_more Make an impact in the role of American Airlines Gate Agent to check in passengers, issue boarding passes, and coordinate boarding.
Stay adaptable to meet changing priorities and business needs.Ensur...serp_jobs.internal_linking.show_more 
Atlas Medstaff is currently seeking candidates in the Speech / Language Pathologist (Speech / Language Pathologist) profession for a 13 week contract in the Zion, Illinois area.Atlas Medstaff is a prem...serp_jobs.internal_linking.show_more
Travel - Speech Language Pathologist.Titan Medical is looking for travelers to fill a Travel Speech Language Pathologist position for a 13 week assignment in Zion, IL! Call Titan for additional det...serp_jobs.internal_linking.show_more
Job Title : Supervisor, Passenger Assistance.The Supervisor, Passenger Assistance, is responsible for supporting the Passenger Assistance team and delivering UGE's flyer friendly service to our cust...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified Speech Language Pathologist (SLP) in Zion, Illinois, 60099!.
Travel Speech Language Pathologist.Fusion Medical Staffin...serp_jobs.internal_linking.show_more
AlliedTravelNetwork is working with Fusion Medical Staffing to find a qualified Speech Language Pathologist (SLP) in Zion, Illinois, 60099!.
Travel Speech Language Pathologist.Fusion Medical Staffin...serp_jobs.internal_linking.show_more
Border Patrol Agent (BPA) Entry Level.Check out the role overview below If you are confident you have got the right skills and experience, apply today.
NEW RECRUITMENT AND RETENTION INCENTIVES!.Duty...serp_jobs.internal_linking.show_more
Are you seeking a position that allows you to work independently while demonstrating your attention to detail As a.If you take pride in delivering high-quality results and enjoy hands-on work this ...serp_jobs.internal_linking.show_more
Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel!.Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Tr...serp_jobs.internal_linking.show_more
Customer Service Representative : .The Customer Service Representative will interface with customers to consistently address their needs in a helpful, friendly and unfailingly professional manner, he...serp_jobs.internal_linking.show_more
Air Cargo Office Agent ORD
Worldwide Flight Services • Chicago, IL, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
United Airlines Customer Service Agent
TradeJobsWorkforce • 60546 Riverside, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Agent
MCI • Chicago, IL, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
United Airlines Cargo Agent
TradeJobsWorkforce • 60546 Riverside, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Air Interdiction Agent - Elite Pilot Opportunities with U.S. Customs and Border Protection
U.S. Customs and Border Protections • Northbrook, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Guest Service Agent (Part Time, PM) - Hilton Chicago O'Hare Airport
Signia by Hilton Atlanta • Chicago, IL, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Insurance Sales Agent - Customer Service
Freeway Insurance Services America • Chicago, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Part time Customer Service Agent
SIXT • Chicago, Illinois, USA
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
American Airlines Gate Agent
TradeJobsWorkforce • 60546 Riverside, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Speech Language Pathologist (SLP) - $2,570 per week in Zion, IL
Atlas MedStaff • Zion, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel Speech Language Pathologist (SLP) in Zion, IL
Titan Medical Group • Zion, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
(ORD) Supervisor, Passenger Assistance (L7)
United Ground Express • Chicago, IL, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Speech Language Pathologist (SLP) - $2,109 to $2,541 per week in Zion, IL
AlliedTravelCareers • Zion, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Speech Language Pathologist (SLP) - $2,109 to $2,541 per week in Zion, IL
AlliedTravelNetwork • Zion, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Border Patrol Agent
U.S. Customs and Border Protection • Lyons, Illinois, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
PT Service Agent 17.80
Europcar • Chicago, Illinois, USA
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Agent
Magical Destinations Travel • Chicago, Illinois, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
CUSTOMER SERVICE AGENT - IMMEDIATE HIRE
Genesis Marketing Inc. • Oak Park, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted