Patient Liaison

Job Summary and Responsibilities

Job Summary :

Facilitates communication to families from the medical team in pre-op, operating room, and recovery.

Essential Functions

• Creates and maintains an organized and welcoming environment for waiting families.
• Greets families in the Pre-Operative Center (POC) and directs them to the appropriate waiting room.
• Provides updates and serves as liaison to the waiting room volunteers.
• Interacts directly with physicians and OR staff and provides the family with information such as; start of case, hourly progress updates (procedures lasting more than 2 hours), case closure, and arrival in the Recovery Room.
• Facilitates post-operative communication by coordinating surgeon and family interaction (escorting family to the designated consultation room) at the surgeon's direction.
• Facilitates family visits with the patient in the Recovery Room.

Job Requirements

Minimum :

Education and Experience :

HS Graduate or HS GED

6 months previous experience with patient, family, physician interaction

Licensure : None Specified

Knowledge, Skills and Training :

Familiar with medical terminology

Where You'll Work

Hello humankindness Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s. News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebookand follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.