Communications Specialist

Position Summary

The Communications Specialist plays a critical role in ensuring clear, consistent, and brand-aligned messaging from corporate leadership to store-level teams. This position supports top-down communication strategies that drive operational alignment, employee engagement, and execution of business initiatives across all retail locations.

Principle Duties and Responsibilities

• Strategic Message Development
• Craft clear, concise, and brand-aligned messages from corporate leadership to store-level employees.
• Translate executive initiatives into actionable, easy-to-understand communications for frontline teams.
• Use standardized templates and distribution lists to send mass communications to stores, DSMs, and regional leaders.
• Internal Communication Management
• Develop and distribute internal memos, newsletters, and updates to ensure consistent messaging across all retail locations.
• Maintain communication calendars and ensure timely delivery of key messages, especially around promotions, policy changes, and operational updates.
• Cross-Functional Collaboration
• Partner with operations, HR, marketing, and training teams to align messaging and ensure consistency across departments.
• Act as a liaison between the field and corporate office, gathering feedback and adjusting communication strategies accordingly.
• Collaborate closely with the internal French translator to ensure all communications meet Quebec language standards and are communicated in a timely manner.
• Content Creation and Editing
• Draft and edit content for internal platforms, including SOPs, training materials, and leadership updates.
• Ensure tone, clarity, and accuracy in all written communications.

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

Preferred Job Required Knowledge & Skills

Education