Casual Toll Supervisor

TOLL SUPERVISOR - CASUAL

(Days, nights, weekends, and holidays as scheduled)

Location : Delaware Memorial Bridge, New Castle, DE

Hourly Pay Rate : $21.00

Opening Date : August 4, 2025 Closing Date : Until filled

I. POSITION SUMMARY

This position is a casual Toll Supervisor responsible for managing the daily operational

aspects of the toll plaza at the Delaware Memorial Bridge (DMB). This position provides

supervision of toll collectors in the following duties overseeing shift changes, monitoring

toll collection operations, performing daily audits, filling shifts as needed, and ensuring

adherence to all policies and procedures. The Casual Toll Supervisor monitors all toll

• operations functionality by gathering pertinent data; identifying and evaluating options;

and recommending a course of action and under management's direction resolves issues,

concerns, and customer disputes. This casual position is part-time with no guaranteed

minimum number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

collector call outs to maintain proper lane coverage, manages traffic flow through the

toll plaza, and coordinates plaza activity with other departments as needed.

technologies to ensure the accurate classification of all transactions and that

money handling procedures are followed with the timely reporting of

to ensure timely resolutions; and

in the DMB toll plaza.

and actively participates in the resolution of complaints that cannot be resolved at the

toll collector level

highest level of customer service and professionalism

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

toll collection operations) including reports and system monitoring devices

operation

attitude of composure

employees with ability to analyze data and evaluate factors to solve problems of a

diverse nature and scope

computer equipment malfunctions

and maintain essential records and files

IV. REQUIRED EDUCATION AND EXPERIENCE

V. SPECIAL REQUIREMENTS

a financial institution to receive their bi-weekly pay

If you are interested in applying for this position please complete the on-line application at

www.drba.net. In addition, please attach a resume to the completed application.

The Delaware River and Bay Authority is an Equal Opportunity Employer