Software Support AnalystCorpay, Inc. • Meriden, CT, United States
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Software Support Analyst
Corpay, Inc. • Meriden, CT, United States
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job_description.job_card.job_descriptionShare pages with your social network (twitter) guest_id, k, _twitter_sess, original_referer (facebook) datr, lu (g+1) PREF, SID, HSID, SSID TribePad this allows you to login to our social recruitment management platform trackerToken-4 this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website. visitToken-4 this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website. youWantTheCookie remember your preferences (such as language); monitor the general performance of our visitors experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and / or login to our site; allow you to share any of our websites pages with your social networks - but only if you explicitly choose to. Google Analytics Description Google Analytics is a web analytics service provided by Google, Inc. (Google), to help us see how our website is used. The data collected by Google Analytics is used to analyse how frequently the same people revisit the website, how the website is found (for example, from a search engine or from a job board), and which pages are most (and least) frequently viewed. This information is combined with data from every visitor to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. Google features for generating maps and CAPTCHA images Product Support Operative page is loaded## Product Support Operativelocations : Meridentime type : Full timeposted on : Posted Todayjob requisition id : R07090# # Your role # # What you'll be doing What We Need Corpay is currently looking to hire a Product Support Operative on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division. How We Work As a Product Support Operative you will be expected to work from our Meriden office. Corpay will set you up for success by providing : Assigned workspace in the designated office Company-issued equipment Formal, hands-on training Role Responsibilities Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers. Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services. Managing software incidents and tickets, including replicating and documenting the incidents. Providing support to new releases of software, through the testing of both new products and updates to the existing products Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements. Supporting the product specialists on day to day duties, including data management and issue management. Providing virtual and occasional onsite user training and support for both new and existing customers. Qualifications & Skills Previous experience in supporting software solutions (1st or 2nd line queries). Any exposure to tools such as JIRA / Slack / SQL studio / Team Foundation Server would be advantageous, but not essential. Previous experience of system integrations via XML (SOAP) web-services, APIs (JSON) or FTP processes, would also be advantageous. Managing well under pressure. Detail orientated. Enjoy the build and support processes for software. Assertive, team player and multi-tasking ability. Benefits & Perks 4 X Life insurance Pension scheme - 5% employer contribution Private Healthcare 25 days Holiday (plus Holiday Buy / Sell) Access to LinkedIn learning Free rewards and discounts via Gratitudes Career Progression Equal Opportunity / Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links : and .#LI-WK1#LI-Onsite# # About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory rpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives : Corpay will not accept unsolicited CV's from agencies and / or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and / or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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