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Customer Service & Technical Support Specialist

Customer Service & Technical Support Specialist

Moore Solutions Incport st lucie, FL, US
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Benefits :

  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Customer Support Specialist to join our team in Port St. Lucie, Florida!

In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8 : 30 AM to 5 : 00 PM .

What you'll do :

  • Answer incoming phone calls with a helpful and professional demeanor.
  • Manage and resolve support tickets efficiently.
  • Add and update customer information within our CRM system .
  • Help the production team by adding courses to our Learning Management System (LMS) .

    • What we're looking for :

    Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.

  • Strong IT skills and a solid technical acumen .
  • CRM experience is a must.
  • Extremely organized with a keen attention to detail .
  • A quick learner who can synthesize information effectively.

    • Other Responsibilities :

  • Maintain accurate records of customer interactions and support requests.
  • Participate in team meetings and training sessions.

    • If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!

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    Technical Support Specialist • port st lucie, FL, US