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Desktop Support

Desktop Support

ITnovaMinneapolis, MN, US
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ITnova is seeking a Desktop Support Specialist to provide end-user technical assistance and maintain IT hardware / software environments.

Duties :

  • Provide first-line technical support for desktops, laptops, and peripherals.
  • Troubleshoot hardware and software issues.
  • Install and configure operating systems and applications.
  • Assist with account setup and network connectivity.
  • Document incidents and resolutions in ticketing systems.
  • Train users on system functionality and IT best practices.
  • Maintain asset inventory and perform routine updates.

Education : Associate's degree in Information Technology or related field (Bachelor's preferred).

Preferred Certifications : CompTIA A+, Microsoft Modern Desktop Administrator.

General Experience : Four (4) years in IT support.

Specialized Experience :

  • Two (2) years of hands-on desktop support experience.
  • Familiarity with Windows, macOS, and mobile device support.
  • Knowledge of Active Directory and Office 365.
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    Desktop Support • Minneapolis, MN, US