Network Voice Consultant

SME Experience :

Technical Certification : CCVP with at least 10 to 15 years of experience.

Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.

Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.

Good understanding of Unity Connection Voice mail services.

Good understanding of VoIP, MGCP, H.323 and SIP services.

Good communication skills.

Open for 24x7 availability

Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

Expert level experience in handling Cisco IP telephony Network Infrastructure.

independently resolve tickets within SLA

Adheres to standard operating procedures / work instructions

Follow the escalation process

Follow the shift hand-over process

Update worklogs

Update the knowledge base

Technically upgrade across versions of environment when required

Ticket Monitoring

On - call support

Opening Bridge Call

KEY TECHNOLOGIES :

CUCM & Unity connection 8.x and 9.x.

SIP, MGCP and H.323 gateways.

UCCX 8.0 and 9.0 for IMAC's

Basic scripting knowledge of UCCX 8.0 & 9.0