Support Specialist

Job Title

Shifts are subject to change and will be discussed in the interview.

Knowledge / Experience

High school diploma or equivalent required. Bachelor of Science degree, strongly preferred (chemical, physical, biological or clinical laboratory science or medical technology).

Four to seven years of health care administration experience required. HT, HTL, or MT (ASCP) certification preferred.

Experience in supervising teams or managing staff, with a proven ability to lead, guide, and mentor employees to achieve organizational objectives required.

Knowledge of medical practice compliance.

Experience with quality assurance and laboratory regulations / accreditation requirements preferred.

Experience in all aspects of the AP laboratory operations desired.

About Us

Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health.

We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform.

By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Physician Support Specialist Supervisor plays a key role in overseeing and coordinating the operational and quality initiatives within the medical practice, ensuring that all pre-analytical, analytical, and post-analytical processes align with the company's values and mission.

This position is responsible for providing specialized support across various functions, ensuring quality control standards are met and maintained.

The Physician Support Specialist Supervisor will collaborate with the medical team to streamline workflows and improve operational efficiency.

Key Job Elements

Provide administrative support to the Director of Dermatopathology, Pathologists, Director of Medical Practice Operations, Director of Laboratory Operations, Laboratory Manager, Quality Assurance Coordinator, other management personnel, and laboratory / pathology department staff.

Manage team assignments based on client and pathologist preferences.

Manage communication through phone, email, and interactions with departments, operations, leadership, medical staff, and external vendors.

Track and update pathologist PTO, CTE, client visits, and licenses daily; manage PTO entries in Paycom for payroll on a weekly and monthly basis.

Arrange training for new hire pathologists, establish profiles in the LIS, and prepare office workspace.

Responsible for creating and maintaining Path QPF folders.

Report daily infectious disease cases diagnosed by pathologists to the appropriate state authorities.

Schedule and follow up on ongoing safety and compliance training, ensuring adherence to operating policies, procedures, and regulations.

Responsible for pathology and Quality Standard Operating Procedure (SOP).

Schedule and manage scope maintenance for all sites, including coordinating kiosk visits.

Generate and present complex reports and data analysis for the Medical Practice, while managing and monitoring Pathologist case queues and unscanned cases.

Coordinate collaborative case conferences across all sites, including determining the session path, scheduling the session and rehearsals, and selecting the cases to be presented.

Other : Willingness to work overtime and at different shift times. Occasional travel will be required. Knowledge of CAP, CLIA, and state regulatory requirements such as New York State Department of Health.