Account Director

Account Director

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Our Account Director will support a handful of existing clients in the AI, NeoCloud, Software, SaaS, and / or Technology sector. The successful candidate will develop customer relationships within a client, from C-level down, and across multiple business units inside the organization. Our AD will also drive sales via sell-to, sell-through and sell-with projects. And our AD will be required to hunt and expand relationships with the goal of growing our business with them, and / or earning their business as a new logo client.

Our AD will be required to achieve sales, revenue growth, revenue retention, and churn targets through consistent account management, relationship building, partnering for joint selling with the client, hunting inside the client's various Business Units and across the organization, as well as selling to, with and through multiple organizations within the client BU's and with partners. Our AD will work with their clients' COO, CTO, CIO, CISO, CPO, and CFO teams. Our AD will also target the client's Business Development, R&D, Alliances, and Sales organizations, along with any other teams where we deem the opportunity to grow Zayo revenue.

The ideal candidate has the ability to work on large, complex deals applying a consultative and trusted advisor approach, while also having the ability to handle the day to day transactional needs from our clients and prospective clients. Additionally, the ideal candidate is able to hunt for new logo business inside the AI, NeoCloud, Software, SaaS, and Technology sectors, with particular emphasis on the AI and NeoCloud high growth companies.

Location : This role will consider applicants that currently reside in the Central and Eastern Time Zones in the US.

Responsibilities

• Generate sales revenue by actively promoting Zayo products and services to assigned accounts.
• Work collaboratively with the clients, their end users, Zayo engineers, product teams and offer management team to find smart solutions to solve your clients' business objectives.
• Present proposals and manage customers through the sales process.
• Attain high Customer satisfaction scores based on excellent customer support, exceptional account management, and professionalism
• Maintain business relationships with customers, securing existing revenue on long-term commitments and / or selling new services.
• Apply knowledge of business, customers, industry, Zayo, and services to achieve revenue objectives.
• Develop and successfully execute account strategy, account plan, solution designs, while also building strong relationships.
• Manage high volume of work while maintaining a high degree of responsiveness and quality.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities and churn events.
• Develop and maintain records of activity (e.g. tracking meeting notes, client calls, client correspondence (emails, texts, etc.).
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and sales metrics are achieved.
• Collaboratively work with an extensive team and resources, while concurrently performing as an individual with minimal supervision.

Qualifications

Estimated base salary range : $85,400 - $113,900 USD / annually. #LI-AR1

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.