Commercial Relations Officer

About the Company :

We are a boutique title firm specializing exclusively in commercial real estate transactions across New York. With a high-touch, concierge approach to service, we pride ourselves on our deep industry knowledge and longstanding relationships with clients across law firms, developers, and institutional investors.

Position Overview :

We are seeking a Commercial Relations Manager to serve as the primary point of contact for our existing commercial clients. This role does not involve processing or handling closings directly; instead, it focuses on client satisfaction, engagement, and education throughout the lifecycle of commercial real estate transactions. The ideal candidate is professional, detail-oriented, highly organized, and experienced in commercial title or real estate environments.

Key Responsibilities :

• Serve as the relationship lead for assigned commercial clients, including law firms, developers, lenders, and investors.
• Ensure clients are fully informed on the title process, timelines, and status of their commercial closings.
• Act as a liaison between clients and internal departments to resolve questions, manage expectations, and provide proactive updates .
• Conduct post-closing follow-ups to ensure client satisfaction and identify opportunities to improve service delivery.
• Track client interactions and maintain CRM notes, metrics, and follow-up plans.
• Collaborate with leadership to identify ways to enhance client retention and engagement strategies .
• Represent the firm with professionalism and a service-first mindset during all communications.

Qualifications :

Preferred Skills :

Compensation & Benefits :