Director - Sales Processes and Controls

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide best-in-class customer experience and create a culture of doing it the right way.

The Director - Sales Processes and Controls will focus on development and oversight of internal control for critical business functions across the US Small and Medium Enterprises (US SME). This team will be a key thought partner to the US SME leadership team on cross-channel workstreams, including owning the Rules of Engagement, designing Outlier Strategy, Defining Consequence Management Strategy and Exception management framework. The Director will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness & Governance, Control Management, US SME Sales Enablement Performance & Insights and Signings Governance, Marketing, Product and other supporting teams.

The ideal candidate would be one familiar with the risk associated with the sales and account development organizations and can maintain the right balance between enabling our sales and account development colleague while maintaining the right control and compliance environment. The role requires thought leadership, critical thinking, communication, and organizational skills, and a proven record of leading initiatives from inception to successful execution.

Responsibilities include :

• Lead, mentor, and build a smart working, highly engaged team with diverse talent who is tasked to identify risk and establish mitigating controls while embedding a culture of compliance into everything they do
• Establish and enhance governance frameworks that promote strong controls, operational integrity, and accountability
• Conduct periodic risk assessments across the team, including cross-functional risks impacting business performance, conduct, and operations
• Own and maintain Standard Operating Procedures for business-critical Sales Enablement processes
• Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities
• Serve as an internal consultant for the Sales Enablement team, with a focus on ensuring control management is embedded in the day-to-day operations of our organization, and a liaison between the team and second- and third-line risk partners

Required Qualifications :

Preferred Qualifications :

Salary Range : $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :