Community Family Resource Center Program Manager

CFRC Program Manager

The Program Manager (PM) will provide leadership and oversight for the Community Family Resource Center (CFRC), ensuring high-quality program delivery, compliance with contractual obligations, and strong stakeholder relationships. This role is responsible for handling the administrative duties related to the contract, developing and implementing services / programs at the CFRC, and cultivating and maintaining relationships with community partners and stakeholders. The PM will also act as the central point of contact with the County, oversee Case Managers, Community Engagement Specialists, and Administrative Coordinators and must uphold the integrity of all CFRC programs and services.

The CFRC Program Manager will / be :

• Responsible for the performance and activities of all staff and program services. This includes providing regular supervision to program staff and assistance with crisis-related issues; facilitate open communication and regular team meetings.
• Supervise and support Case Managers in implementing a multi-faceted family engagement service delivery system that strengthens family wellbeing and access to resources.
• Oversee Case Managers in conducting needs assessments, creating service plans, making referrals / linkages, and ensuring warm handoffs to appropriate providers.
• Supervise the Community Engagement Specialist (CES) in developing and implementing strategies to strengthen family and community connections.
• Supervise Administrative Coordinator who will support by organizing and responding to the administrative needs of the CFRC team.
• Represent the CFRC in community meetings, coalitions, and events to expand awareness and support.
• Collaborate with the Quality Assurance team and Clinical Supervisor to ensure the accuracy and integrity of services and documentation.
• Collaborate with schools, community-based organizations, health providers, and government agencies to strengthen service coordination.
• In coordination with finance department, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget. Support the finance department with contract invoices.
• Provides oversight of subcontract agreements to ensure compliance with all contractual requirements, policies, and regulations. Monitors subcontractor performance, reviews deliverables, and addresses any discrepancies to ensure quality and accountability. Maintains regular communication with subcontractors to support adherence to timelines, program goals, and reporting standards.
• Attending and supporting all County Department and program related external meetings.
• Oversee training and cross-training programs for all new employees and ongoing in-service training for all staff delivering services under this Contract.
• Performs other duties as assigned.

Requirements :

Preferred Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.