Improvement System Coach

Position Summary Orlando Health is seeking an experienced Improvement System Coach III. About Orlando Health : Orlando Health is a private not-for-profit, integrated academic healthcare system with $12 billion of assets under management, that serves the southeastern United States – including Florida and Alabama – and Puerto Rico. With corporate offices in Orlando and 27,000+ team members, Florida the system provides a complete continuum of care across a network of medical centers and institutes, community and specialty hospitals, physician practices, urgent care facilities, skilled nursing facilities, home healthcare, and long-term and behavioral health care services. Founded more than 100 years ago, Orlando Health’s mission is to improve the health and the quality of life of the individuals and communities we serve. Orlando Health has been named a winner of Glassdoor’s Employee Choice Awards, which honor the Best Places to Work 2025. It is also considered a Best Place to Work by Modern Healthcare. The Orlando Health organization offers unique opportunities for career advancement, leadership roles, and professional development. At Orlando Health, we are committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Job Description The Improvement System Coach III is responsible for the implementation of the Orlando Health Improvement System and reports to the Manager, Improvement System. The goal of the Orlando Health Improvement System is to achieve sustainable top decile performance in the key performance indicators by developing our team members and physicians to achieve their greatest potential in the pursuit of this goal. Key Responsibilities : Provide senior leadership with insightful analytics. Develop system leadership’s usage of scientific improvement methods. Transform patient journeys through waste elimination and value creation. This position will support one or more Orlando Health facilities in Orlando and the surrounding Central Florida area. Schedule Mon-Fri 8am-5pm Responsibilities Essential Functions Demonstrates and maintains mastery of all aspects of performance improvement including Lean methodologies and strategy deployment. Confident in multidisciplinary group facilitation of process workshops, value stream mapping and other structured improvement activities. Develops and implements transformation projects or initiatives for a range of healthcare and clinical program areas. Performs complex analysis of current / existing processes to support operational efficiencies and the delivery of patient care. Evaluates and documents the potential impact of proposed organizational operational changes, including presentation and collaboration with hospital executive leadership teams. Demonstrates self-motivation with exceptional interpersonal communication and group leadership skills including conflict resolution. Comfortable and effective in presenting to team members in all levels of the organization including various audience sizes. Leads discussions with all levels of team members and management to update stakeholders in project status, progress and barriers utilizing project management skills and effective communication. Solves unique and varied business problems that require risk assessment, sound business judgment and change management skills. Demonstrates professional behavior towards patients, team members, and leaders to promote an environment of teamwork and collaboration. Demonstrates effective project management skills and professional accountability. Coaches team members in Lean principles and leadership skills. Mentors department team members in onboarding and training. Models change agent behaviors including honesty, integrity, reliability, and persuasiveness. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Provides information in support of business cases necessary for team decisions. Strong knowledge of Microsoft Office with a heavy focus on Excel and / or PowerBI analysis. Qualifications Education / Training Master’s degree in Industrial Engineering, Healthcare Administration, Business Administration, or related area. Bachelor’s degree in Industrial Engineering or other related analytical field. A Bachelor’s degree in Industrial Engineering or other related analytical degree and two (2) years of directly related work experience may substitute for the Master’s degree (in addition to the requirements listed in the experience section). Licensure / Certification None Experience Five (5) years’ experience independently leading improvement projects with demonstrable results. Professional work experience in a healthcare setting is preferred but not required.Essential Functions Demonstrates and maintains mastery of all aspects of performance improvement including Lean methodologies and strategy deployment. Confident in multidisciplinary group facilitation of process workshops, value stream mapping and other structured improvement activities. Develops and implements transformation projects or initiatives for a range of healthcare and clinical program areas. Performs complex analysis of current / existing processes to support operational efficiencies and the delivery of patient care. Evaluates and documents the potential impact of proposed organizational operational changes, including presentation and collaboration with hospital executive leadership teams. Demonstrates self-motivation with exceptional interpersonal communication and group leadership skills including conflict resolution. Comfortable and effective in presenting to team members in all levels of the organization including various audience sizes. Leads discussions with all levels of team members and management to update stakeholders in project status, progress and barriers utilizing project management skills and effective communication. Solves unique and varied business problems that require risk assessment, sound business judgment and change management skills. Demonstrates professional behavior towards patients, team members, and leaders to promote an environment of teamwork and collaboration. Demonstrates effective project management skills and professional accountability. Coaches team members in Lean principles and leadership skills. Mentors department team members in onboarding and training. Models change agent behaviors including honesty, integrity, reliability, and persuasiveness. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Provides information in support of business cases necessary for team decisions. Strong knowledge of Microsoft Office with a heavy focus on Excel and / or PowerBI analysis. Education / Training Master’s degree in Industrial Engineering, Healthcare Administration, Business Administration, or related area. Bachelor’s degree in Industrial Engineering or other related analytical field. A Bachelor’s degree in Industrial Engineering or other related analytical degree and two (2) years of directly related work experience may substitute for the Master’s degree (in addition to the requirements listed in the experience section). Licensure / Certification None Experience Five (5) years’ experience independently leading improvement projects with demonstrable results. Professional work experience in a healthcare setting is preferred but not required.