Service Writer

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason : our people represent Peterson, our family, our brand, and our values.

You have high expectations too.  You are exceptionally motivated, have outstanding skills, and want your work to matter.   Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Trucks has the immediate need for an experienced Service Writer at our Santa Rosa, CA location.

SUMMARY

The Service Writer, Trucks performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Gather information regarding the vehicle complaint, customer contact, and necessary information to generate a repair order and open work order.
• Work with the shop lead / foreman to schedule diagnostic time to determine the cause of the problem.
• Provide daily updates to customers
• Collect coverage information to determine who will be responsible for payment of services
• Develop cost estimates for corrective action needed
• Maintain customer, shop and parts communications
• Monitor shop progress on repairs for estimate compliance.
• Review repair invoices for professional explanation and accuracy
• Work closely with the credit department to ensure accuracy of all customer accounts.
• Perform cashier responsibilities; manage and collect on all cash on delivery (C.O.D.) accounts.
• Provide other clerical and administrative support to as may be needed (type letters, job quotes, purchase orders and other related documents; make appointments and maintain schedules; make copies and use FAX, mail system, or otherwise distribute work related materials both inside and outside of company).
• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

High school diploma or GED; and a minimum of one year of directly related experience as a service writer in the truck or similar industry; or an equivalent combination of education and work experience. Customer service experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

The hourly pay range for this position is : $​34.76 -$ 40.00. (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)

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Peterson Trucks, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.