Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk you will use your skillset to build key relationships working closely with Directors / Managers of Security Security Engineers Security Architects and Dev-Ops teams to implement best- in- class Access and Identity products from CyberArk. The E-CSM works with mid-to-large enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from CyberArk products Perpetual or Subscription on-premises or cloud. Your results will be increased customer satisfaction value retention and expansion of the CyberArk security footprint.

Responsibilities :

• Own and drive onboarding adoption and advocacy across a portfolio of customers.
• Work with customers to build success plans establish critical goals and aid customers in achieving their objectives.
• Design and execute a value roadmap for each customer in your portfolio.
• Establish regular cadence calls (Weekly Monthly Quarterly) with each assigned customer.
• Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions.
• Review executive dashboards and program status continually measuring and monitoring customer health metrics and KPIs.
• Solidify your position as a trusted advisor / strategic advisor with all customers and drive continued value of our products and services.
• Partner with CyberArk Account Team (Account Executives Security Architects Sales Engineers and Training) to find opportunities for new usage of CyberArk across organizational functions and build contract renewal upsell and cross-sell opportunities.
• Define success plans for at-risk customers and execute them in collaboration with a functional team.
• Act as the voice of the customer internally to advocate for customers needs.
• Leverage internal tools including Gainsight to archive customer activity and other key data points.
• Identify and communicate areas for improvement in customer experience including both product and process.

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Qualifications :

Additional Information :

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $101000 $148000 / year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.

Remote Work : Yes

Employment Type : Full-time

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Department / Functional Area : Sales

Experience : years

Vacancy : 1