Senior IT Analyst

Role - Senior IT Analyst - onsite

Location : New York City New York United States

Our client is seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their U.S. offices. This role is hands-on and customer-facing ideal for a proactive detail-oriented professional passionate about supporting a dynamic legal environment and ensuring reliable technology performance firmwide.

Key Responsibilities

Provide Expert Technical Support : Serve as a first point of contact for IT support requests delivering timely and high-quality solutions for software hardware and networking issues.

Facilitate Meeting Technology : Support video conferences client meetings and presentations ensuring flawless setup and execution across platforms and offices.

System Maintenance & Deployment : Install configure and maintain firm-standard software and hardware; ensure all office computers printers and devices are fully operational.

Collaborate Firmwide : Partner with IT and administrative teams on meeting logistics event technology and firmwide initiatives.

Manage Assets & Tickets : Maintain accurate asset tracking and utilize ServiceNow to document escalate and resolve all IT service requests efficiently.

Security & Compliance : Enforce firm data security standards assist in managing network maintenance and promote best practices for mobile and remote access tools (Citrix VPN iOS).

Project Support : Participate in IT rollouts upgrades and training to drive technology adoption and continuous improvement.

Customer Service Excellence : Act as a trusted IT partner to attorneys and staff ensuring clear communication reliable follow-up and outstanding end-user experience.

Qualifications

6 years of IT support experience in software hardware and networking technologies; law firm or professional services experience.

Advanced proficiency in Microsoft Windows Office Suite Teams ServiceNow Citrix and VPN tools.

Strong working knowledge of LAN / WAN systems iManage mobile technologies (iOS / iPadOS) and document management systems.

Demonstrated expertise in customer service troubleshooting and project execution.

Associates or Bachelors degree preferred; equivalent experience considered.

This is a great opportunity for a hands-on IT professional who thrives in fast-paced collaborative environments helping one of the nations top law firms deliver reliable innovative technology support every day.

Skills and Certifications note : bold skills and certification are required

law firm or professional services experience preferred.

6 years of IT support experience in software hardware and networking technologies

Advanced proficiency in Microsoft Windows Office Suite Teams ServiceNow Citrix and VPN tools.

Strong working knowledge of LAN / WAN systems iManage mobile technologies (iOS / iPadOS)

Demonstrated expertise in customer service troubleshooting and project execution

#ZR

Key Skills

IT Experience,SAP Materials Management,SAP SuccessFactors,Agile,Business Analysis,SAP,Requirements Gathering,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,SDLC,Oracle

Employment Type : Full Time

Experience : years

Vacancy : 1