Director of Operations

Director Of Operations (DOO)

Are you a B2B sales or account manager with a strong track record of success building and managing sales / account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you! City Wide Columbus, the nation's leading management company in the building maintenance industry, is seeking a Director of Operations (DOO) to join our successful team. In this position, the DOO is responsible for managing the operations of City Wide's building maintenance solutions (janitorial and other services) it provides to clients. The position will lead a team of Facility Services Managers (FSM's) and manage effective relationships with all assigned clients. This position is responsible for ensuring client satisfaction and client growth. Must achieve annual business objectives, budget expectations, and is responsible for maintaining adequate workforce levels.

Essential Functions

• Lead, develop, and manage a high-performing team of Facility Service Managers (FSMs) and operational staff, including hiring, training, and ongoing performance development.
• Oversee all aspects of operational and financial performance, including revenue growth, profitability, IC and temporary labor management, and expense control.
• Build and maintain strong client relationships to support retention above 90%, oversee new client startups, and ensure service excellence through regular building inspections and CRM data accuracy.
• Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with client scopes of work.
• Collaborate with sales to identify and drive cross-selling opportunities, with a focus on expanding non-janitorial services.
• Maintain a strong field presence by working alongside FSMs weekly, providing coverage as needed, and traveling within the market up to 50%.

Requirements

Bachelor's degree or equivalent work experience, with 5+ years in operations, sales, or account management, including team leadership and increasing responsibility.

Proven ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.

Strong communication skills, both verbal and written, with the ability to influence, coach, and develop others effectively.

Skilled in time management, organization, and prioritization, with the ability to manage multiple tasks and see the "big picture."

Demonstrated professionalism, a positive attitude, and a collaborative approach with clients and internal teams.

Proficient in Microsoft Office Suite and experienced with CRM systems and departmental budgeting.

High aptitude for learning, problem-solving, and improving systems through critical thinking and process awareness.

Benefits

City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for : Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.

Compensation Package :

Base Salary : $80,000.00 - $100,000.00

Car Allowance

Commission

Bonus Opportunity

Benefits :

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Health savings account

Flex spending account

Parental leave

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve.