VSC Claims Adjuster

Job Description

Job Description

The VSC Mechanical Claims Adjuster is responsible for handling incoming claims calls, evaluating mechanical failures, and determining coverage under Vehicle Service Contracts (VSC). This role is part of our Claims Assistance Center and requires strong analytical and communication skills to interpret contract terms, assess shop diagnostics and repair estimates, and negotiate with repair facilities. The adjuster will play a key role in delivering a positive customer experience while supporting service level goals.

Minimum Qualifications :

• Bachelor's degree or equivalent work experience.
• 2–4 years of experience in automotive claims adjudication, preferably related to VSC or extended warranty claims.
• Prior experience in a dealership service department (e.g., service advisor, technician, warranty administrator) is highly valuable.
• Hands-on experience as an automotive technician or mechanic is a strong plus.
• Experience as a warranty administrator, insurance adjuster, or within a third-party administrator (TPA) is beneficial.
• Background in parts management, fleet maintenance coordination, or service writing is also relevant.
• Familiarity with automotive diagnostics, repair procedures, and labor / parts pricing.
• Comfortable working across multiple claims management and estimating systems.
• ASE certifications, factory training, or other industry certifications are a plus.
• Previous experience in a claim’s assistance center or high-volume claims environment is preferred.
• Industry certifications, factory training, and ASE certifications are a plus.

Primary Job Functions :

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Periodic Job Functions :

#LI-Onsite