Adobe Csc Business Consultant
Changing the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The CSC Business Consultant is responsible for leading customers through business transformation as they adopt Adobe's Content Supply Chain solutions. They act as the strategic partner to the customer defining organizational taxonomy and metadata, configuring metadata flows, translating business goals into technical workflows, and helping to define the operating models to align with technical execution. This role will also partner with various business functions to ensure organizational readiness for platform adoption. The Business Consultant focuses on the people and process side of transformation business requirements, governance, change management, enablement not on writing code or configuring systems. As a result of the Sr. Business Consultant's work, the customer will benefit from a clearly defined future-state operating model, with workflows that are well documented, adopted, and linked to measurable business outcomes. Throughout the engagement, the Sr. Business Consultant will ensure stakeholders are guided confidently through each phase, while risks and roadblocks are proactively identified and communicated.
What You'll Do
Customer Strategy & Process Design
- Lead discovery workshops to understand current-state content creation, planning, production, and delivery processes
- Bring industry knowledge and CSC experience to provide a prescriptive approach to achieve customer goals by leveraging Adobe's solutions
- Partner in defining future-state workflows that optimize value across the Adobe stack of technologies (Workfront, Assets, and all other connected CSC technologies)
- Translate customer goals into actionable business requirements and acceptance criteria
- Partner with the Technical Consultant to ensure business requirements are implemented accurately
Change Management & Governance
Support change readiness including stakeholder mapping, communication planning, and adoption strategyProvide input to governance models, intake processes, roles & responsibilities, and approval pathsBuild and deliver customer enablement materials (playbooks, SOPs, process documentation)Content Strategy
Define and configures metadata flows across the content supply chainDefine organizational Metadata & Taxonomy in accordance with Adobe's relevant vertical best-in-class taxonomyFocus on Asset Management Use Cases with AEM and the related interactions with WorkfrontPromote successful Asset Lifecycle & System GovernanceProgram Execution
Manage and inform the project delivery roadmap, scope, risks, and decisions in partnership with Project Management and Engagement LeadsFacilitate executive readouts, showcasing progress, value, and adoptionWork with customer to capture benchmark data and define KPI to be used to measure program successTrack measurable business outcomes and ensure customer value realizationDefine capabilities and value / adoption backlog aligned to a value and adoption roadmapWhat You Will Need
7+ years in business consulting, business analysis, or marketing operations roles.Deep knowledge of modern marketing technology product stack with concentration in relevant Adobe products (Adobe Experience Manager, Workfront, and Fusion)Deep understanding of marketing workflows and / or content production lifecyclesAbility to translate ambiguous requirements into structured workflowsExceptional facilitation, presentation, and executive communication skillsComfortable navigating change, resistance, and stakeholder alignmentWillingness to travel up to 50%