Yewser is hiring : Video Surveillance - Command Center Operator in Anaheim

Job Description

Job Description

We are a multi-industry leader with locations and customers across the country. Our fastest-growing division is our Digital Video Surveillance group, which has grown 10X in size over the last 5 years! We provide live monitored digital video surveillance, with a state of the art Global Security Operations Center at our Anaheim, CA headquarters.

SUMMARY

This position is responsible for monitoring video-based alarms and responding to events by following strict Standard Operating Procedures (SOPs). This includes voicing down via onsite speakers, notifying designated contacts, and documenting incidents. Success in this role depends on the ability to stay focused during repetitive monitoring tasks and maintain strict adherence to procedures in a high-security, 24 / 7 monitoring environment.

JOB RESPONSIBILITIES

• Monitor live video alarm events and follow established SOPs precisely
• Use speaker systems to perform real-time voice-downs to deter suspicious activity
• Notify clients, contacts, or emergency responders based on alarm response protocols
• Review recorded video clips to confirm events and initiate appropriate response
• Maintain accurate, time-stamped documentation for all alarm activity
• Identify and escalate unusual or emergency situations per SOP guidelines
• Ensure all alarms are processed within performance timeframes
• Stay informed of customer-specific instructions and site configurations
• Participate in training programs and system updates
• Other duties may be assigned as operational needs require

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