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Customer Service Representative

Customer Service Representative

Luxfer Gas CylindersRiverside, CA, US
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Inside Sales / Customer Service Representative

Compensation $19 to $21 per hour

Luxfer Gas Cylinders is the world's largest manufacturer of high-pressure composite and aluminum cylinders. More than 70 million Luxfer cylinders in service around the world have an exemplary record for dependability and safety in a variety of industry applications including protecting the lives of firefighters and first responders!

Benefits :

  • Medical, Vision, Dental
  • Start on the 1st day of the following month after being hired
  • 401k with Company match of up to 6%
  • 11 Company Paid Holidays
  • Additional PTO
  • An Operating company of Luxfer Group (NYSE : LXFR)
  • Luxfer Gas Cylinders is based in Riverside, California.
  • Much More

Position Purpose :

To build relationships with existing customers to retain existing business, explore any additional business opportunities and acquire new business through lead generation. Full end to end process with the customer from quote confirmation, to order process to ensure the customers product is shipped in a timely manner.

Main Responsibilities :

  • Provide quotations based on customer inquiries and where necessary / applicable, by clarifying any technical or commercial issues with the relevant department and pursuing these inquiries by regular contact with customers.
  • Process orders received according to Company procedures, monitor the progress of the order until they are delivered.
  • Maintain close contact when required with overseas manufacturing facilities and sales organizations for the maximization of sales in territories and exchange of information.
  • Be aware of and meet the requirements of overseas regions regarding inspection & special technical specifications.
  • Process any complaints from customer and ensure communication with the customer throughout the complaints and Returned Goods procedure.
  • Proactively interface with customers for forecast conversion as required.
  • Support the sales team with the sales plan to maximize orders & customer satisfaction in identified areas.

    • Education and / or Experience :

  • A high school diploma required
  • Must have at least one-year experience in a Customer Service
  • Computer experience (MS Office Software including Word, PowerPoint, Excel)
  • Effective communication skills
  • Ability to manage multiple projects at the same time
  • Bilingual (Spanish) a plus

    • Notice for California Residents :

    Pursuant to the California Privacy Rights Act, if you are a California resident, you have the right to know the categories of personal information we collect and how it's used. Please visit the site below to access our California Privacy Rights Act Policy for candidates and employees.

    https : / / www.luxfercylinders.com / support-item / california-privacy-notice-to-applicants /

    We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting. Candidates must be authorized to work in the US.

    Luxfer Cylinders is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities, and veterans are encouraged to apply.

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    Customer Service Representative • Riverside, CA, US