Insurance Claims Processor

DXC Technology Services

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Required Qualifications

• Services Life & Annuity Customer Care customer requests received via incoming phone calls and written correspondence.
• Proven ability to diffuse escalated situations through ownership of effectively analyzing, partnering and resolving complex customer related issues.
• Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision.
• Focused on providing outstanding service delivery through effective communication with our customers on the telephone and via written correspondence.
• Initiates daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes.
• Responsible for maintaining accurate product & process knowledge as well as staying abreast of regulatory updates.
• Review, analyze and process written requests and documents as required.
• Updates and ensures integrity of customer accounts including history.
• Educates customers about their products features as well as self-service functionality via the IVR and web.
• Perform at or above individual quality, productivity and timeliness standards set by the business.

Preferred Qualifications

Work Environment

Work Schedule : Monday Friday, standard business hours (8 : 00 AM 5 : 00 PM EST). The selected candidate will be required to report to the nearest DXC office.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.