Manager - Safety and Security Headquarters Lead

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Safety & Security Headquarters Lead responsible for strengthening the foundation and overall security posture of Twilio's Physical Security program to enable the safety and security of our people and assets. This team is evolving to meet the needs of an open work environment which creates unique challenges.

About the job

This position is needed to oversee and manage all aspects of safety and security operations for Twilio's headquarters location. This includes developing and implementing security strategies, managing security processes, conducting risk assessments, and ensuring compliance with safety and security policies and regulations. This means bringing in strong experience in headquarters security management, strategic planning, physical security technology, coordination of security protocols for a variety of high-profile events. This role requires a strong ability to effectively communicate and collaborate effectively across multiple stakeholders, with an emphasis on providing excellent customer service.

Responsibilities

In this role, you'll :

Risk Assessment and Security Planning - 20%

• Continually , assess physical security design requirements and compliance with expected physical and environmental protection standards
• Conduct thorough risk assessments and regularly update safety and security protocols to mitigate potential threats to executives and company assets
• Create and execute comprehensive security plans
• Prepare and deliver regular reports to senior management detailing security initiatives, incidents, risk assessments, and recommended actions for improvement.
• Develop and direct team exercises to enhance preparedness and identify training opportunities and / or security vulnerabilities
• Assist Security Technology Team with on-site security system project planning and oversight

Health, Safety and Emergency Preparedness - 20%

Event Security Support - 20%

Travel Security Support - 15%

Executive Protection Support - 10%

Stakeholder Coordination - 15%

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required :

Desired

Location

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows :

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until January 30th but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.