Customer Service executive (onsite)Cleo Consulting • Knoxville, TN, United States
Customer Service executive (onsite)
Cleo Consulting • Knoxville, TN, United States
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job_description.job_card.job_descriptionTo perform functions with minimal supervision and to follow established procedures. To identify the more complex issues and defer those to a supervisor. To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions. To monitor roadways via traffic surveillance cameras and detection systems. To monitor all traffic devices and computer equipment associated with the system. To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems. To become familiar with the roadways and to understand the purpose and location of traffic devices. To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel. To perform other duties as assigned. Customer Service experience (highly preferred) Experience contributing within a team environment Solid communication skills Basic computer knowledge Operational knowledge of MS Office and MS Outlook Dispatch or call center experience (highly preferred)
Client : State of TN / TN DOT
Job ID : 65159
Job Title : TMC Tech III
Location : 7238 Regions Ln Knoxville, Tennessee 37914
Estimated Duration : 12 / 22 / 2025 - 06 / 30 / 2026
Onsite
Description
- Transportation Technician 3 also called TMC Tech III - is an advanced technician position that will work indoors and on-site in a control room environment to monitor roadways via closed circuit cameras (CCTV) and to ensure the safe and efficient movement of traffic. They will be tasked with managing scheduled and unscheduled traffic incidents, and dispatching responders accordingly by utilizing Intelligent Transportation Systems devices.
- The initial contract will be for 6 months but is subject to extension upon good performance.
- This requisition is for a resource to work afternoon / evening shift :
- Tuesday from 1 : 30 PM to 11 : 00 PM
- Wednesday from 1 : 30 PM to 11 : 00 PM
- Thursday from 1 : 30 PM to 11 : 00 PM
- Friday from 1 : 30 PM to 10 : 30 PM
Duties of the position :
Qualifications and Experience :
Type
Category
Qualification
Competency
Required
Software
Others
Adobe Acrobat
Proficient (4-6 Years)
No
Skills
Others
Correspondence - Email
Proficient (4-6 Years)
No
Skills
Others
Customer Service
Proficient (4-6 Years)
No
Skills
Others
Customer Service Skills
Proficient (4-6 Years)
No
Skills
Others
Emailing
Proficient (4-6 Years)
No
Software
Others
Microsoft Word
Proficient (4-6 Years)
No
Skills
Others
Technical Skills
Advanced (7-9 Years)
No
Skills
Others
Typing
Proficient (4-6 Years)
No
Skills
Others
Verbal Communication
Advanced (7-9 Years)
No
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Customer Service • Knoxville, TN, United States
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