Customer Experience Communication Associate

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits :

Medical Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

The Customer Experience Communication Associate supports the companys customer experience strategy by ensuring all customer facing content from letters emails digital messages and how to videos deliver a consistent empathetic and engaging brand voice that enhances the overall customer experience. This role will partner with cross-functional stakeholders to ensure message alignment and consistency across communication channels.

What You Will Do

1. Customer Communication Management : Review draft and edit customer communications (emails letters digital messages) ensuring they are clear consistent and customer friendly and enhance customer satisfaction retention and brand loyalty.

2. Digital & Video Content Creation : Plan script and produce how-to videos utilizing storytelling and video creation tools to simplify complex topics and enhance customer understanding of basic tasks (e.g. how to make an online payment).

3. Social Media Monitoring (Brandwatch) : Gather customer feedback and sentiment trends from social media platforms (e.g. Facebook X / Twitter LinkedIN Reddit) using Brandwatch tool. Summarize findings and share key insights with stakeholders to enhance customer experience.

4. Cross-Functional Collaboration : Partner with internal stakeholders (Legal Compliance Marketing Operations) to coordinate updates obtain approvals to ensure aligned messaging smooth implementation of new communication initiatives and consistency across communication channels.

5. Reporting & Documentation : Maintain a log of all updated communications track communication performance metrics present actionable insights to leadership and assist in reporting improvements.

What You Will Bring

Minimum 2-4 years related experience in customer communication processes communication material and customer feedback analysis and reporting.

Hands-on experience creating videos (tutorials explainers or training videos)

Experience using social listening tool Brandwatch

Bachelors degree in business communications or related field; or equivalent work experience.

Training or certification in UX writing or video editing a plus.

Exceptional writing and editing skills with a strong grasp of tone clarity and empathy.

Proficiency in video editing tools (Adobe Premiere Pro After Effects)

Understanding of brand voice tone and customer experience principles.

Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and customer relationship management (CRM) software.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Strong attention to detail with a customer-centric approach.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .

Required Experience :

IC

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : Full-Time

Department / Functional Area : Corporate Strategy

Experience : years

Vacancy : 1