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Entry-Level Helpdesk Technician

Entry-Level Helpdesk Technician

ZT AutoHouston, TX, US
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Job Description

Job Description

Description : Department : IT

Reports To : IT Director / IT Manager

Location : Galleria

Employment Type : Full-Time Position Summary ZT Automotive is looking for an Entry-Level Helpdesk Technician to provide front-line IT support for our dealership staff across multiple locations. This role is responsible for answering support tickets, troubleshooting basic technical issues, and escalating more complex problems to mid / senior IT staff. The position is ideal for someone starting their IT career and eager to gain hands-on experience in a fast-paced dealership environment. Key Responsibilities

  • Serve as the first point of contact for dealership employees needing IT support.
  • Log, track, and resolve helpdesk tickets in a timely manner.
  • Troubleshoot and resolve basic issues with computers, printers, phones, and mobile devices.
  • Provide support for Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel).
  • Assist with password resets, account unlocks, and user setup in Active Directory and dealership systems.
  • Ensure workstations and peripherals are set up correctly for new employees.
  • Escalate more advanced issues to mid / senior IT staff.
  • Maintain clear documentation of troubleshooting steps and resolutions.
  • Provide basic user training on IT tools and dealership applications.

Requirements :

Qualifications & Skills

  • Education : High school diploma or equivalent (Associate’s degree or IT training preferred).
  • Experience : 0–2 years of IT support / helpdesk experience (internship or hands-on experience is a plus).
  • Familiarity with Windows 10 / 11, Microsoft 365, and basic networking.
  • Strong problem-solving and communication skills.
  • Customer service-oriented with patience and professionalism.
  • Willingness to learn dealership-specific systems (CDK, CRM, OEM portals).
  • Ability to follow documented processes and escalate issues appropriately.

    • Preferred Certifications (nice to have, not required) :

  • CompTIA A+
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    Helpdesk Technician • Houston, TX, US