ServiceNow Product Manager

ServiceNow Product Manager

A ServiceNow Product Manager is a senior individual contributor responsible for ensuring a product's value and viability within a product line. This role involves leading empowered, cross-functional product teams to solve moderate complexity customer problems that align with high value business needs. The Product Manager is accountable for the product's success, from vision to execution, and collaborates closely with various functions and stakeholders to deliver valuable, viable, usable, and feasible solutions. Recruiting for this role ends on 11 / 20 / 2025.

Key Responsibilities

Product Accountability

• Responsible and accountable for the product's value and viability, including profit and loss
• Formulate and achieve Key Performance Indicators (KPIs) for identified problems to solve.
• Drive strategy-aligned solutions to achieve product profit and loss objectives.
• Measure KPIs and analyze outcomes to inform future strategies.

Vision and Strategy

Market and User Engagement

Collaboration and Teamwork

Continuous Improvement

Required Qualifications

Education : Bachelor's degree in business, Marketing, Engineering, or a related field.

8+ years of proven experience in lean product management or related roles.

3+ years of proven experience in ServiceNow with a focus on modules such as Application Portfolio Management (APM), Customer Service Management (CSM), IT Service Management (ITSM), HR Service Delivery (HRSD), and the overall NOW Platform.

3+ years enterprise scale experience across multiple business areas.

Limited immigration sponsorship may be available.

Ability to travel 0-20%, on average, based on the work you do and the clients and industries / sectors you serve.

Preferred Qualifications

Preferred Education : An MBA or related advanced degree is preferred.

Preferred Experience :

Preferred Skills :

Preferred Personal Traits :

Conclusion

The ServiceNow Product Manager plays a crucial role in ensuring the success of our high value, moderately complex products by balancing customer needs with business objectives. This role requires a blend of strategic vision, analytical skills, and collaborative teamwork to deliver valuable, viable, usable, and feasible solutions. It demands significant experience in the modern product management craft and a drive for continuous improvement.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 - $210,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation : https : / / www2.deloitte.com / us / en / pages / careers / articles / join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.