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Analyst - Service Operations

Analyst - Service Operations

Toyota North AmericaPlano, Texas
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Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for…

Toyota’s Service Operations Department is looking for a passionate, qualified, and highly motivated Service Operations Analyst.

The primary responsibility of this role is to lead and execute necessary activities that increase service Operations team effectiveness to fixed operations “Field Organization” in the growth of dealership service & parts business and customer retention.

Reporting to the Service Operations Manager, the person in this role will support the Service Operations department's objective to provide innovative solutions for Toyota to increase customer retention by delivering an excellent Service experience for customers. This will be accomplished through supporting service operations engagement in growing dealership service and parts business through special programs, marketing, training, reporting and vendor relations. The person in this position will support the Service Operations team and all Toyota regions while being responsible for assisting in the development plans to maximize the customer experience and retention. Additionally, the person in this position will provide analytical, and implementation support for all Toyota Service Operations department initiatives.

We are looking for a customer focused, high energy, outgoing and highly engaged team member that is eager to learn and has a positive attitude that helps them build strong relationships with region staff and stakeholder departments across the entire TMNA organization.

What you’ll be doing

  • Provide leadership in key reporting websites, including monitoring usage, enhancement requests, tracking and data feeds, while ensuring accuracy
  • Leverage relationships for outsourced support, supplier approvals, business decisions to improve / grow supplier base including integration with SmartPath-Service
  • Manage service operations training requests and coordinate necessary training activities for field and vendor training
  • Collaborate with service marketing in contributing to creation and improvement of dealer service communications
  • Coordinate service operations education efforts by facilitating technician training and professional skills training
  • Plan, coordinate and facilitate service consultations and Dealer Advisory Board meetings
  • Track and reconciliation of department budget and respective procurement activities, including annual billing, budget transfers, JV’s and quarterly forecasts
  • Responsible for maintaining accurate inventory and tracking of promotional merchandise

What you bring

  • Bachelor's degree or higher, or equivalent professional work experience
  • Experience in the automotive industry or closely related industry.
  • Understanding of automotive service operational business with ability to increase customer satisfaction and dealership participation
  • Ability to identify business trends and capitalize on partnership opportunities which are developed by the department
  • Ability to identify and solve problems through the development of effective business solutions
  • Able to set goals, train and motivate other to drive improved performance results
  • Outstanding written and verbal communication skills
  • Proven proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Demonstrated ability to achieve results while building and maintaining positive relationships
  • Ability and willingness to travel up to 15% of the time
  • This position requires driving; a motor vehicle record that’s acceptable by company standards is required for this position

    • Added bonus if you have

  • MBA or other relevant advanced degree
  • A track record of success working with Auto Dealers / Regions is desired
  • Experience in dealership fixed operations or the vehicle service industry
  • Ability to compile / prepare comprehensive and concise reports, for service operations department and key stakeholder audiences
  • Ability to successfully assimilate in diverse business situations and achieve department objectives

    • What we’ll bring

    During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include :

  • A work environment built on teamwork, flexibility and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Team Member Vehicle Purchase Discount
  • Toyota Team Member Lease Vehicle Program (if applicable)
  • Comprehensive health care and wellness plans for your entire family
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
  • Referral services related to prenatal services, adoption, childcare, schools and more
  • Relocation assistance (if applicable)

    • Belonging at Toyota

    Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

    Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

    Have a question, need assistance with your application or do you require any special accommodations? Please send an email to .

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    Service Analyst • Plano, Texas