Insurance Agent

Insurance Agent- Service Agent

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America's largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary

IPG is seeking an Insurance Agent- Service Agent to be responsible for assisting customers by providing information about products and / or services, answering questions, and resolving problems and issues in a timely and professional manner.

Job Location : Remote

Main Responsibilities

Customer Interaction & Inquiry Management :

• Respond to internal and external inquiries within stated service level agreements (SLAs).
• Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.

Problem Resolution & Account Analysis :

Policy & Compliance Maintenance :

Sales & Retention Efforts :

Additional Duties :

Licenses / Certifications :

Level-Specific Responsibilities :

Accountability / Complexity :

Experience Requirements :

Education Requirements :

Benefits

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following :