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Front Desk / Call Center Receptionist @ Cannon Drive

Front Desk / Call Center Receptionist @ Cannon Drive

Pet PalaceClarksville, TN, US
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Pet Palace is a top-rated boarding facility dedicated to providing excellent care and a safe, comfortable environment for pets.

We’re looking for a friendly, organized, and customer-oriented individual to join our team as a Front Desk Associate.

If you’re passionate about animals and enjoy working in a dynamic environment, we’d love to hear from you!

Responsibilities :

  • Greet and assist clients with check-in / check-out procedures for their pets.
  • Answer phone calls, emails, and online inquiries in a professional and friendly manner.
  • Provide information about services, pricing, and availability to clients.
  • Maintain accurate records of client and pet information.
  • Process payments, invoices, and bookings.
  • Manage appointment scheduling and coordinate any special requests or needs for the animals.
  • Maintaining a clean environment and general upkeep.
  • Assist with other tasks as needed (scheduling, data entry, etc.).
  • Provide exceptional customer service to ensure client satisfaction.
  • Relay appropriate information to / from clients to groomers, staff, and / or management.

Computer skills :

  • Able to learn our system and other skills needed to effectively navigate our software.

    • Qualifications :

  • Previous experience in customer service or administrative roles preferred.
  • Passion for animals and understanding of their care needs.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Basic computer skills (knowledge of Microsoft Office or similar software).
  • Ability to work well independently and as part of a team.
  • Flexibility with scheduling, including weekends and holidays.
  • Punctual and reliable Our ideal candidate is someone who loves dogs!
  • Self-motivated, team-oriented, flexible, hardworking, and can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.
  • Candidate should possess a drive for learning new things and self-elevation.
  • Must be able to multi-task, work in a high / fast-paced volume environment, and have great customer service skills.

    • Pay :

  • 10 - $12 / hour Benefits : Employee discount Monthly tips Flexible schedule Schedule : Full-time and Part-time availability must be Flexible and reliable WE OFFER Day shift 6 : 50 am - 1 : 00 pm Night shift 1 : 00 pm - 7 : 00 pm Weekend availability required
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    Front Desk/Call Center Receptionist @ Cannon Drive • Clarksville, TN, US