Employee Experience (EX) and Employee Listening Consultant

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description : WHY CHOOSE US?

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW :

Seeking a strategic, people-centered Employee Experience (EX) and Employee Listening Consultant to help shape and enhance the employee journey at the American Red Cross. This role supports the design, implementation, and management of initiatives that strengthen engagement and overall experience through effective listening and data-driven insights.

The ideal candidate is a proactive, analytical thinker with strong project management skills, a passion for creating a positive work environment, and experience applying employee experience and lifecycle survey best practices (e.g., candidate, onboarding, and exit surveys).

The work location for this position is 100% virtual / work from home. While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD :

As part of the Organizational Effectiveness team, this role helps strengthen the employee experience by supporting the enterprise listening strategy, consulting with HR and business leaders, and partnering across teams to enhance engagement, development, and retention. Key responsibilities include :

Employee Listening & Insights

• Support the design of employee listening efforts to understand key employee segments and their needs and ensure feedback informs decision-making and contributes to an improved employee experience.
• Identify and recommend appropriate listening channels and methods (surveys, focus groups, social listening, etc.) to gather relevant data and establish a structured approach for collecting, analyzing, and synthesizing employee feedback from various touchpoints in the employee lifecycle.

Planning & Consultation

Initiative Development & Implementation

Data Analysis & Reporting

Stakeholder Collaboration

Continuous Improvement

Specifications :

WHAT YOU NEED TO SUCCEED :

Pay Information : T he salary range for this position is $95,000 - 110,000.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded

Benefits for you :

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work . Our comprehensive benefits help you in balancing home and work. With our resources and perks , you have amazing possibilities at the American Red Cross to advance the learn.

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO : Starting at 15 days a year; based on FLSA status and tenure

Holidays : 19 paid holidays comprised of six core holidays and five floating holidays

401K with 6 % match

Paid Family Leave

Employee Assistance

Disability and Insurance : Short + Long Term

Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here : Summary of Rights