Team Lead - Loss Mitigation (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Summary :

Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines in an attempt to resolve at-risk mortgages.

Responsibilities :

• Perform workout approvals for multiple Loss Mitigation Teams
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout
• Undertakes special projects related to departmental activities and performs other duties as assigned
• Accurately underwrites the borrower's income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
• Addresses any borrower question or concern through phone and / or email. Handles escalated files appropriately by providing an articulate and complete response
• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
• Performs live and recorded call monitoring and provides immediate coaching and feedback as needed
• Ensures compliance with company policies and procedures
• Assists with homeowner calls as departmental needs arise, including escalated calls.
• Performs other duties as assigned

Qualifications / Skills :

Educational Requirements :

Additional Information :

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits :

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Newrez NOW :

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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