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Field Service Engineer

Field Service Engineer

Pitney BowesSaint Louis, MO, US
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Field Service Technician

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components : Client. Team. Win. Innovate. We actively look for prospects who : Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.

Job Description :

As a Field Service Technician at Pitney Bowes, you will play a key role in the clients life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions.

Your primary service area will be within 45 minutes of downtown St Louis, MO; some travel beyond this radius may be required. This position is eligible to earn an incremental incentive of 10% on any sale of services or parts you present to Pitney Bowes clients.

You are :

  • Someone who enjoys working on and repairing mechanical or electrical components
  • Excited by the idea of working for a career company with a 105-year history
  • Someone who enjoys being in a field-based role with significant windshield time
  • Motivated by the opportunity to earn additional income by selling services or parts to Pitney Bowes clients

You will :

  • Install, service, and upgrade Pitney Bowes shipping and mailing equipment for our clients
  • Support both hardware and software solutions
  • Troubleshoot and repair equipment successfully with the goal of reducing client callbacks
  • Train clients on Pitney Bowes equipment at the time of installation
  • Work in a 100% client-facing capacity as a representative of Pitney Bowes
  • Cover a multi-zip code territory requiring significant windshield time
  • Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes shipping and mailing equipment
  • Maintain a safe and clean work environment

    • Your background :

  • A valid drivers license, a clean driving record, and reliable transportation
  • The ability to lift 55 lbs + with or without accommodation
  • The ability to travel within a multi-zip code territory with up to 80% windshield time
  • The ability to bend, squat, stoop, or stand for extended periods of time
  • Familiarity with a Windows environment and basic knowledge of PC and networking (Preferred)
  • Experience with automated equipment (Preferred)

    • Our team :

    Send Tech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats.

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    Field Service Engineer • Saint Louis, MO, US