Operations Management Growth Director

Growth Director, Idd Services

Oversees census and periodic service growth and management responsibilities across an operating region; may include direct oversight of Intake teams and Host Home Recruiters. Oversees census and periodic service enrollment stability and growth end-to-end from referral generation and admission through utilization and discharge reduction, ensuring alignment with an operating region's business goals and objectives. Leads regional team performance to achieve state expectations by ensuring processes are in place and coaching for key behaviors; team is compensated through a blend of either base salary or hourly basis plus performance-based bonuses tied to key metrics.

Leadership and Supervision

• Personnel : May provide direct supervision and leadership to state Intake Coordinators, Intake Managers and Host Home Recruiters within scope
• Talent Management : Collaborates with the Talent Acquisition (TA) team to address regional hiring needs; ensures adherence to Sevita's employee practices
• Training : Participates in new hire training and onboarding for Intake and Host Home managers and coordinators; delivers formal training as a facilitator or informal coaching as needed for intake and operations teams
• Supervision : Ensures all state teams are adhering to all aspects of Successful Services Best Practices including systems entry, timeliness, data analytics, meeting frequency and strategic planning. Provides feedback and direction based on regular reviews of data by state and region.

Strategic Growth

Census & Periodic Service Management

Service Delivery & Quality

Reporting & Insights

Other

Supervisory Responsibilities

Minimum Knowledge and Skills Required for the Job

The requirements listed below are representative of the knowledge, skill, and / or abilities required to perform the job.

Education and Experience :

Other Skills and Abilities :

Other Requirements :

Physical Requirements :

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.