Information Systems Manager

The Information Systems Managerleads the Systems and Database Engineer teams and is responsible for the security reliability performance availability and scalability of the entire IT infrastructure environment. All responsibilities are carried out in accordance with company policies practices and procedures.

Minimum Qualifications

21 years of age or older.

Proof of authorization / eligibility to work in the United States.

High school diploma or equivalent required; Bachelors degree preferred.

Ability to obtain and maintain Nevada Gaming Control Board registration and any other certifications or licenses as required by law or policy.

6 years of relevant Information Technology experience.

5 years of relevant management / leadership experience.

Responsibilities

Oversee prioritization and allocation of work across the Systems and Database Engineer teams to ensure platform availability in line with agreed Service Level Agreements (SLAs).

Partner with Business and IT stakeholders to recommend solutions that support business goals and company objectives.

Coordinate and collaborate on incidents and service requests with Solution Analysts Development Infrastructure iSeries Storage QA Network and thirdparty vendors.

Escalate application service requests to the appropriate internal resource or vendor and follow up to ensure timely response.

Administer infrastructure resources including servers clusters networking (DNS LTM DHCP) databases and operating systems (Windows Linux).

Manage and prioritize the service request queue to ensure timely effective support.

Collaborate with Product Managers and Architects to negotiate and prioritize minor projects and coordinate with resource management for Infrastructure Analysts assigned to major projects.

Assign resources to smaller projects that add minor functionality enhance existing capabilities install minor package software / hardware upgrades and patches or correct bugs depending on scope and complexity.

Provide onboarding and ongoing training for Database and System Engineer team members implementing effective strategies to improve performance.

Analyze service requests and maintain performance metrics to identify areas for continuous improvement develop improvement strategies and report on outcomes.

Oversee the full technology and software lifecycle including development implementation and technical activities to ensure successful project execution and adherence to requirements.

Participate in crisis management continuous improvement and knowledge management efforts.

Schedule resources to provide 24x7 coverage for all critical applications.

Align team members to specific platforms and subjectmatter areas.

Build and continuously expand a knowledge base of systems support troubleshooting resolutions and information to support intelligent decisionmaking selflearning and clear reasoning for corrective actions.

Coordinate service request activities that require multiple providers including thirdparty contractors business units and other support personnel.

Manage departmental responsibilities including hiring promotions performance feedback coaching discipline recognition and terminations while fostering a collaborative highperformance culture.

Crosstrain and develop staff skills including succession planning for key roles.

Manage the delivery of minor projects to ensure they are completed on time and within budget.

Adhere to all safety requirements and maintain consistent and regular attendance.

Demonstrated experience with :

ITIL Service Delivery and Support preferably with formal ITIL qualification or certification.

Installation configuration system maintenance performance and capacity management of both OLTP and OLAP environments.

Design and configuration of High Availability clustering data replication log shipping and related technologies.

Service desk tools and workflow processes.

Storage management database recovery archiving encryption obfuscation and data management and security principles.

ETL stored procedures triggers SQL Agent PowerShell scripting SSIS and SSRS.

Working knowledge of problem and resolution management other service delivery / support methodologies and ITIL change management processes.

Knowledge of casino and hospitality applications preferred.

Experience managing service delivery and support application activities and resources preferred.

Experience with a variety of systems infrastructure technology platforms such as VMWare Microsoft Server OS InfoBlox and Red Hat Enterprise Linux OS preferred.

Ability to communicate clearly and effectively in English both spoken and written.

Expertise in application / software / hardware fixes tuning performance monitoring troubleshooting deployment support and documenting standards and procedures for administration and maintenance of all supported environments.

Strong interpersonal skills with the ability to communicate effectively with stakeholders and team members of diverse backgrounds and experience levels.

Ability to work varied shifts including nights weekends and holidays as needed.

Required Experience :

Manager

Key Skills

System Security Plans,Risk Management,Cybersecurity,ICD Coding,Identity & Access Management,Windows,System Security,NIST Standards,Information Security,DIACAP,FISMA,RMF

Employment Type : Full Time

Experience : years

Vacancy : 1