Returns Processing Specialist (RMA)

GPS TrackitLakeland, FL, US

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Job Description

We are looking for a reliable and detail-oriented Returns Processing Specialist to join our fulfillment team in Lakeland, Florida. This full-time, onsite role is critical to ensuring timely and accurate handling of returned GPS devices in a fast-paced and growing fleet services company. The ideal candidate thrives in a dynamic environment, is highly organized, and brings strong problem-solving and communication skills.

Key Responsibilities

Receive and process returned RMA packages from customers promptly and accurately
Test incoming devices to determine if they should be refurbished, returned to the manufacturer under warranty, or recycled
Initiate and manage returns to suppliers, including tracking and expediting as needed
Configure refurbished devices for reuse in our GPS tracking applications
Maintain accurate records within internal systems for returns and inventory status

Qualifications

Experience working with technical equipment or in logistics / fulfillment is preferred

Ability to work independently, prioritize tasks, and manage time effectively

Strong critical thinking and problem-solving abilities

Excellent listening and communication skills

Customer-focused mindset with attention to accuracy and empathy

Comfortable using online platforms and tools to manage returns and inventory

Experience with Salesforce and NetSuite is a plus

Ideal Traits

Self-motivated and well-organized

Adaptable and able to thrive in a changing environment

Collaborative and personable in team settings

Flexible and open to occasional overtime or weekend work

Schedule : Full-time | Monday–Friday, 8 : 00 AM – 5 : 00 PM EST

Occasional Overtime and Saturday Availability Required

About GPS Trackit

GPS Trackit, LLC is a leading provider of fleet management solutions delivered as software-as-a-service (SaaS). We empower small to mid-sized businesses with real-time and historical insights into their mobile operations, helping them reduce costs, improve productivity, and enhance customer service. Our cloud-based tools are intuitive, scalable, and help companies manage vehicle location, fuel usage, driver behavior, and more.

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Processing Specialist • Lakeland, FL, US