Manager, Professional Services PreSales

Manager, Professional Services PreSales – Intercom

Intercom is a leading AI customer service company dedicated to helping businesses provide incredible customer experiences.

Our AI agent Fin enables always‑on, impeccable customer service, which can be combined with our Helpdesk into the Intercom Customer Service Suite. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets new standards by pushing boundaries, building with speed, and delivering exceptional value.

Responsibilities

Scoping & Solutioning

• Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics.
• Translate discovery insights into right‑sized, outcome‑focused service packages based on our core principles and methodology.
• Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.

Sales Enablement & Acceleration

Cross‑Functional Collaboration

Quality & Risk Management

Skills & Experience

Success Metrics

Benefits

Base salary range within the San Francisco Bay Area : $144,000–$172,000. Actual base pay depends on education, skills, experience, location, and other factors. All regular employees may also be eligible for a corporate bonus program or a sales incentive and stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy : employees are expected to be in the office at least three days per week while providing flexibility to work from home.

Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

#J-18808-Ljbffr