Manager, Workforce Management

Who We Are

At Platform Science were working to connect everything that moves.

Founded in 2015 we are an open IoT platform that partners with innovative fleets application developers vehicle manufacturers and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity while encouraging transparency because no matter our backgrounds or responsibilities we are one team.

About the Role

The Manager Workforce Management reports to the Director of Technical Support and is responsible for the management of the Workforce Management team tools and projects. This role is crucial in cross functional collaboration software change management and professional development of the analysts it oversees. The Manager Workforce Manager requires ample knowledge of Workforce Management principles and is expected to step in when there are gaps with team coverage as well as lead the project to assist on more support groups becoming integrated with WFM principles and tools. This role requires a wide degree of compassion innovation and ability to problem solve.

Essential Responsibilities

Pioneer the Workforce Strategy :

• Drive the strategic agenda for the global contact center network by maintaining expertise in best practices leading innovation and developing enterprise-wide workforce planning frameworks.
• Lead and develop WFM analysts in core functions : forecasting scheduling reporting and real-time management ensuring a balance of efficiency service level and financial impact.
• Lead change management initiatives for introducing WFM principles and tool transitions across various lines of business.
• Oversee reporting to ensure data accuracy and consistency adapting to cloud software changes and balancing the needs for various Key Performance Indicators (KPIs).

Maximize technology :

Manage across complexity :

Experience

Platform Science Benefits Highlights

The company offers various benefits to regular full-time employees including :

For more information please see the Benefits Highlights brochure for regular full-time employees.

In addition you can access the Benefit Highlights brochure for regular full-time employees by copying and pasting the link into your browser : is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $75000and $114886 . The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate including but not limited to skill set work experience relevant trainings and certifications business needs market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus equity and benefits.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus equity or benefits.

Platform Science collects your personal information to support its business operations including for human resources employment benefits administration health and safety and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our (link for browser : applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At this time we only consider candidates in these states : AL AR AZ CA CO FL GA ID IL KY MA MD MI MN MO NC NH NV NY OH OK OR PA SC TN TX UT VA WA and the future we plan to add more states.

Beware job scams! Our recruiters use @ only. We dont interview via text / message. We dont ask for software downloads (except Zoom) or sensitive info (like SSN / bank). Suspect fraud Report it to law enforcement &

Required Experience :

Manager

Key Skills

Abinitio,Lifting Equipment,Customer Service,Apache Commons,Business Management

Employment Type : Full Time

Experience : years

Vacancy : 1