Program Supervisor

Project 180Los Angeles, CA, US

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Job Description

Title : Program Supervisor

Division : Project 180 - Interim Housing

Pay Scale : $77,059.21 - $86,965.13 annually

Location : Kohler House

The Organization

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program

Interim Housing is a county-funded Department of Mental Health (DMH) program for unhoused individuals with severe mental health problems. The Interim Housing program provides temporary housing and connects individuals to important resources in the community, with the ultimate goal of linking individuals to permanent housing in their community.

The Position

The Program Supervisor will manage operations for a 60 bed interim housing site, supervising 3 Case Managers and 4-6 site-based Resident Aides. The position reports to the Senior Supervisor and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DMH and building stakeholders, and integrating local operations with all program policies and expectations.

Essential Functions :

Manage program staff to ensure high-quality service delivery and outcomes

Hire, onboard, and train Case Managers and Resident Aides, with support from Senior Program Supervisor as appropriate.
Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties
Monitor data on staff performance and site outcomes. Proactively identify and address issues in order to meet local program goals.
Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed
Cultivate strong team culture and staff retention
Apply racial equity lens to all elements of hiring and supervision.

Develop and maintain a safe, therapeutic residential treatment environment :

Ensure the interim housing site operates with a trauma informed & harm reduction framework

Foster an inclusive environment for staff and clients

Ensure the site is well maintained and in good working order.

Develop and maintain supply inventory and procurement processes in collaboration with internal operations department.

Coordinate day-to-day operations with external partners :

Serve as the primary contact for external stakeholders for the site. Build and maintain strong working relationships with community partners, property management, vendors and DMH staff.

Identify and resolve operational issues preventing effective and efficient service delivery

Administratively coordinate with community partners. Integrate team operations with program policies and expectations :

Collaborate regularly with the Senior Supervisor to report progress, escalate issues or concerns, and provide input into program policy decisions.

Oversee team data quality and ensure staff compliance with data-management expectations

Understand and ensure faithful implementation of all program policies, norms, and requirements Cultivate current and prospective talent within your team and across the organization, identifying and coaching staff to build the skills needed for advancement within the organization.

Fulfill baseline Project 180 staff expectations

Regular attendance required. Overtime, holiday or weekend work may be required.

Maintain and uphold Agency mission statement, values, policies, procedures, and principles

Perform other duties as needed

Maintain active license and / or registrations as applicable (ie BBS, CCAPP)

Skills and Abilities

Excellent communication and relationship-building skills

Proactive, takes initiative to solve problems

Flexible and adaptive when things change

Detail-oriented and organized

Comfortable having difficult conversations

Data-oriented and comfortable with technology

Minimum Qualifications

Required :

2 years of professional experience providing mental health or case management services in a forensic / court-based setting, a county-operated mental health program, or similar.

Preferred :

Previous experience supervising residential treatment programs in a relevant context.

Experience working with culturally diverse populations.

Valid CA driver’s license, proof of insurance and own vehicle required.

Verification of Employment Eligibility and Background Check

Supervisory Responsibilities

Supervisor will directly manage a team of approximately 3 Case Managers and 4-6 Resident Aide staff.

Environmental Conditions (Working Conditions)

Supervisor will be based in an interim housing site and will need to perform job duties throughout the building as well as in the Project 180 office and in field settings.

Physical Requirements

The employee is expected to move about the interim housing site throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements

The employee must be able to do any / all of the following : perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities / work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.

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Program Supervisor • Los Angeles, CA, US