Help Desk Analyst

215054 - Help Desk Analyst Industry IT Region KS-Kansas City Topeka State KS Rate Up to $25.25 DOE Duration 4 months Description Chipton-Ross is seeking a Help Desk Analyst I for a contract opportunity in Topeka, KS.

BASIC QUALIFICATIONS (REQUIRED SKILLS / EXPERIENCE) :

Familiarity with Incident Management software and remote management tools

Experience supporting Windows desktop applications and technologies including MS Office 365, Outlook, Edge, Adobe Reader, VPN, Citrix, and mobile devices

Strong customer service and communication skills

Ability to work independently, multi-task, and prioritize workload

Proficient keyboarding skills (minimum 40 WPM)

Valid driver’s license

Must be a U.S. Citizen (due to support at Wolf Creek)

Must be able to pass two background screenings (supplier and Evergy)

POSITION RESPONSIBILITIES :

Act as first contact for computer, application, or system-related issues

Provide phone-based and remote support for hardware, software, and network connectivity

Guide users through diagnostic and resolution procedures

Document, track, and monitor trouble tickets to resolution

Support user access and data security policies

Troubleshoot client / server and web-based enterprise applications

Participate in assigned projects and contribute to timely completion

Communicate effectively with technical and non-technical employees

DESIRED EXPERIENCE :

CompTIA A+ or Network+ certification

Training in ITIL, electronics, planning, and communication

Experience with ServiceNow, Office 365, Citrix, and mobile OS

Knowledge of SOX compliance and NERC CIP requirements

REQUIRED EDUCATION :

Accredited High School Diploma or Equivalent (or higher as listed above)

WORK HOURS : 5 / 40 work schedule

1st Shift

Monday–Friday, 6 : 30 AM – 5 : 00 PM (8-hour shift within this window)

Hybrid : 3–4 days WFH, 1 day onsite weekly (after initial 1–2 weeks onsite for training)

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.