Manager, Information Technology (IT)

Job Description

Position Overview

We are seeking a  highly technical Manager of Information Technology (IT)  to lead and support all aspects of our IT operations in a fast-paced  telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

Security & Compliance

Telecom IT Environment Support

Team & Vendor Management

Qualifications

Technical Qualifications

Preferred Experience

Soft Skills & Other Requirements

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Additional Information

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include :

401(k) Retirement Plan  – Prepare for the future with our competitive 401(k) plan.

Health, Dental, and Vision Insurance  – Access quality coverage to keep you and your family healthy.

Cell Phone Discount Program  – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

Gym Membership Discounts  – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.