Customer Service Associate

Summary :

The Customer Service Associate plays a crucial role in ensuring guest satisfaction and positive shopping experiences. This position involves not only sacking groceries but also various front-end courtesy tasks such as assisting guests with their purchases, maintaining a clean workspace, and supporting team operations.

Key Responsibilities :

• Provide a welcoming atmosphere for guests by greeting and engaging them as they enter the area.
• Assist guests with groceries by efficiently sacking items and transporting them to their vehicles.
• Maintain safety while moving in and out of the store during carry-outs.
• Promote guest participation in satisfaction surveys and rewards programs.
• Utilize resources responsibly to help the store remain profitable.
• Adhere to the daily work schedule assigned by management.
• Follow dress code and attendance guidelines outlined in the team member handbook.
• Act promptly to report spills or damaged items, ensuring guest safety by never leaving spills unattended.
• Conduct sacking duties according to training standards to ensure guest safety and convenience.
• Adapt to changing guest flow by moving between check stands as needed.
• Maintain a positive demeanor by greeting guests politely throughout the store and parking lot.
• Replace sack supplies when necessary.
• Occasionally perform stocking duties as assigned by management, which may include replenishing items such as milk, bread, and eggs.
• Complete other tasks as requested by management.

Key Requirements :