Talent.com
Operations Manager (Outbound)

Operations Manager (Outbound)

Abacus Solutions GroupNorth Las Vegas, NV, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Summary : The Outbound Operations Manager provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.

Essential Duties & Responsibilities :

Leadership & Team Development

  • Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions.
  • Actively contribute to the professional growth of direct reports and lead the Individual Performance Management program for the team.
  • Foster a culture of accountability, engagement, empowerment, and high performance.
  • Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required.

Operational Excellence

  • Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization.
  • Set and achieve daily, monthly, and annual productivity and quality KPIs.
  • Drive continuous improvement and lean initiatives across all functional areas.
  • Own process layout and value stream performance improvements.

    • Quality Assurance & Compliance

  • Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives.
  • Ensure compliance with federal, state, and local regulations and corporate policies.
  • Promote and maintain a strong safety culture across the facility.

    • Cross-Functional Collaboration & Strategic Planning

  • Partner with the Senior Manager to influence strategic initiatives and support company goals.
  • Collaborate with internal functional leaders to ensure policy alignment and operational compliance.
  • Manage relationships with seasonal staffing vendors and advise leadership on labor planning.

    • Documentation & Process Management

  • Maintain current and accurate SOPs and training programs within the value stream.

    • Other

  • Perform other duties as assigned by the Senior Manager.

    • Qualifications :

  • Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred. High school diploma or GED required.
  • Experience with LEAN, Six Sigma, or other process improvement methodologies required; Six Sigma certification preferred.
  • Minimum 4 years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations.
  • Proven experience managing large teams (100+ associates) across multiple shifts or functions.
  • Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies.
  • Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights.
  • Strong verbal and written communication skills.

    • Physical Requirements :

  • Ability to stand and walk for extended periods of time in a warehouse environment.
  • Must be able to lift and carry up to 50 pounds.
  • Comfortable working in varying warehouse temperatures and conditions.
  • Ability to bend, stoop, reach, and perform repetitive tasks as required.
  • Must be able to work flexible hours, including evenings and weekends, as needed to support business operations.
    • serp_jobs.job_alerts.create_a_job

    Operation Manager • North Las Vegas, NV, United States