Manager Customer Support

Inside the Role

Ensure that customers in the U.S. / Canada market receive premium aftersales services through the Daimler Buses network.

Lead the Field Services Technicians and the Warranty Recovery Supervisor in managing their day-to-day operations to ensure cost-effective, high quality service delivery to all customers.

Support the Customer Service & Parts Manager on all matters regarding network development including the appointment and authorization process for new network partners.

Support the service network on organizational matters and technical issues.

Ensure compliance with Daimler Buses Customer Services policies and procedures.

Challenge and encourage Customer Service staff and identify areas for development and training needs.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of$128,000.00-$164,000.00 USD

Pay offered dependent on knowledge, skills, andexperience

Benefits include annual variable pay bonus program;eligible for the use of a company vehicle; 401k companycontribution with company match up to6% as well asnon-elective company contribution of 3 - 7% dependingon age.;starting at 4 weeks paid vacation; 13+ calendarholidays;8 weekspaid parental leave; employeeassistance program; comprehensive health care plansand wellness programs; onsite fitness (at somelocations); tuition assistance and volunteer paid timeoff;short-termand long-term disability plans.

What You Drive at DTNA

Planning & Budgeting

• Monitor budgeting and forecasting of all Service activities to ensure aftermarket performance and safeguard financial targets
• Contribute to the development of service concepts for the U.S. market incl. activity and implementation plan always considering the Daimler Buses Service Strategy

Operational Tasks

Quality Management / Warranty & Policy / Service Campaigns / Service Contracts

Network Development

Personnel Management

Knowledge You Should Bring

#LI-RR1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type : Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY / TDD enabled call 503-745-2137 or toll free 866-355-6935.