Operations Coordinator, Load Out

Job Description

Job Description

Company Overview??

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.?

• RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.?
• Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.?

Position Summary

The Operations Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client

Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage

Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism

Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel

Provide operational support to the distribution center team as needed, including assisting with audits and process improvements

Utilize client-specific routing software

Communicate with other departments on updates, meetings, and other as needed

Perform route monitoring utilizing client-specific software

Check in reschedules that are brought back by motor carriers

Process returns through the clients portal at participating locations

Move inventory safely using material handling equipment (as needed)

Serve as a point of contact for escalations from the client

Schedule orders and notify the customer of their time windows for next day delivery

Performing other duties as assigned (may vary based on client requirements)

Minimum Qualifications (Knowledge, Skills, and Abilities)

High School Diploma / GED or equivalent required

Strong people and operational management skills

Experience utilizing Microsoft Office products (Excel, Teams, etc.)

Excellent verbal and written communications skills

Excellent interpersonal skills

Excellent customer service skills, including conflict resolution

Ability to adapt to changes in a fast-paced environment

Routing, scheduling, and checking on delivery status

Ability to embrace new technology

Competencies

Ethics & Values

Problem Solving

Customer Focus

Drive for Results

Conflict Resolution

Functional / Technical Skills

Managing & Measuring Work

Timely Decision Making

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move / manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.?

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.?